Your privacy matters to us. This policy explains what information we collect when you use this website or contact us, how we use it, and the choices you have. By using this site or submitting our form, you agree to this policy.
1. Who we are
"Dr. Seerat", "we", "us" or "our" refers to the personalized nutrition service operated by Dr. Seerat (PhD, Food Science & Nutrition), based in Pakistan. You can reach us at support@drseerat.com or on WhatsApp at +92 306 1021149.
2. Information we collect
Information you give us. When you submit our form or chat with us, you may provide your name, WhatsApp/phone number, and — to build your plan — details such as your age, gender, height, weight, health goals, medical conditions, allergies and food preferences. You share this information voluntarily.
Information collected automatically. Like most websites, we automatically collect technical data such as your device type, browser, approximate location, pages viewed and how you arrived at our site. This is collected through cookies and similar technologies (see below).
3. How we use your information
- To contact you on WhatsApp and respond to your request;
- To create, deliver and adjust your personalized nutrition plan;
- To process your payment for the plan;
- To improve our website, services and customer experience;
- To measure and improve our advertising (for example, understanding which ads lead to enquiries).
We process this information because you have requested our service, to fulfil our agreement with you, and for our legitimate interest in running and improving the service.
4. Cookies & advertising
We use cookies and similar technologies to operate the site, understand usage, and measure our advertising. This includes services such as Google Analytics and Google Ads, which may use cookies to record that you visited our site or submitted our form (conversion tracking) and, in some cases, to show you relevant ads elsewhere (remarketing).
You can control or disable cookies in your browser settings, and you can opt out of personalized Google advertising at adssettings.google.com. Disabling cookies may affect how parts of the site work.
5. How we share information
We do not sell your personal information. We share it only as needed to run the service, including:
- WhatsApp / Meta — when you message us, your chat is handled through WhatsApp, subject to Meta's own privacy policy;
- Payment providers — such as JazzCash, Easypaisa or your bank, to process your payment;
- Service providers — such as our website host and analytics/advertising tools, who process data on our behalf;
- Legal reasons — if required by law or to protect our rights.
6. Data retention & security
We keep your information only as long as needed to provide the service and meet legal or operational requirements, after which it is deleted or anonymized. We take reasonable measures to protect your information, though no method of transmission over the internet is completely secure.
7. Health information
Any health-related details you share (such as a medical condition) are used solely to prepare appropriate dietary guidance. This service provides nutrition support only and is not a medical service; please see our Terms of Service for the full medical disclaimer.
8. Your rights & choices
You may ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, at any time. Just email support@drseerat.com and we'll act on your request.
9. Children
This website and service are intended for adults (18+) and are not directed at children. We do not knowingly collect information from minors. If you believe a minor has provided us information, please contact us so we can remove it.
10. Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the latest version, and continued use of the site after changes means you accept the updated policy.
11. Contact us
Questions about this policy or your data? Email support@drseerat.com or message us on WhatsApp at +92 306 1021149.